We are currently seeking a customer-centric, energetic, and highly motivated individual to join and grow our Technical Support Team. The Application Systems Engineer is responsible for intake, troubleshooting, and solving customer submitted software issues. A strong technical background and desire to provide excellent support and service to our valued customers is critical.

Department: Technical Support Team
Location: Remote | United States
To apply for this role, email resumes@avolvesoftware.com.
Job Description

Who We Are:

Avolve Software is the global market leader in electronic plan review. With more than 300 customers, in four countries, we support cities, counties, municipalities, and states to digitize the review and approval of their citizen and commercial planning applications. Our leading plan review solutions, ProjectDox and DigEplan, offer unapparelled choice for jurisdictions around the world that seek to make the building plan review process more efficient and optimize the experience for both permit applicants and plan reviewers.

At Avolve, we take tremendous pride in our work and impact. We prioritize collaborative relationships and growth across our employees, customers, and partners. There has never been a more exciting time to join us and show the impact of marketing as we support communities to dramatically improve their approach to economic development.

What We Are Looking For:

We are currently seeking a customer-centric, energetic, and highly motivated individual to join and grow our Technical Support Team. The Application Systems Engineer is responsible for intake, troubleshooting, and solving customer submitted software issues. A strong technical background and desire to provide excellent support and service to our valued customers is critical.

Who We Are Looking For:

You are a positive, curious, adaptable, open, honest, and clear communicator that strives for excellence.

This is a remote, full-time position open to candidates based in the eastern United States. The Application Systems Engineer will report to the Director of Support and Installations.

Your Responsibilities:

  • Monitor and meet service level agreement response times
  • Troubleshoot software issues; including network connectivity and software errors
  • Respond to end-user questions and training requests
  • Maintain a high level of knowledge in regard to software functionality and enhancements
  • Communicate clearly with customer stake holders
  • Work autonomously with ticketing system, product documentation, and customer requests to determine priorities and decision making
  • Curate troubleshooting guides and knowledgebase
  • Configuration management of customer systems
  • Work closely with product and development teams in assisting with testing prior to software releases

Your Qualifications:

  • Bachelor’s degree and/or 1-3 years of experience in a technical customer facing role, such as Technical Support, Systems Engineering, Development, and/or Network Administration
  • Experience and/or knowledge of SQL and database query preferred
  • Understanding of Internet and web applications with a desire to learn new technologies
  • Possess strong phone, written and verbal communication skills
  • Confident, high energy, self-motivated and a true team player
  • Ability to prioritize and manage multiple high priority customer needs
  • Demonstrated ability and desire to work and excel in a fast-paced, growth oriented environment
  • Well-organized, with a high attention to detail
  • Adaptable, personable, positive, proactive person with an open and honest communication style

Benefits associated with this role include competitive compensation, paid time off, and access to our 401k plan.

Avolve is an equal opportunity employer committed to promoting an inclusive environment. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.

We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.