Would you ask your receptionist to close that critical contract? Or ask your marketing manager to run the technical support desk? While both may surprise you and be fully capable to do the job, it is not their trained role, and it is likely that things will be missed.
Now let’s look at it in the context of managing your permitting processes. Many jurisdictions have IT departments that look after their technology stack and have for years done so successfully. So, why are so many local governments moving away from on-prem solutions to SaaS?
The main answer is simply security. SaaS providers are experts in their systems. They live, breath, drink the solutions day in, day out. So, when it comes to managing the security and maintenance of these critical systems, you really want them involved.
At Avolve we have been working in electronic plan review for decades. We have seen the difference in downtime and number of issues raised between customers who are on-prem, compared to those on a SaaS solution. Not only is the security enhanced because we can apply the critical updates and patches to the system as required, but we also constantly maintain and evolve the solutions.
Minimize plan review downtime
This hands-on support through a SaaS model ensures that we can address issues swiftly, minimizing any downtime for those departments involved in the permitting process. In addition, we also offer live chat support for all our SaaS customers.
Looking at our support ticket numbers for our on-prem and SaaS customers, more than two-thirds come from our on-prem customers, a large portion due to environmental server-based issues. Having partnered with Microsoft and invested in their Azure SaaS environment, means our Azure SaaS customers have benefited from no system downtime – enabling them to continue to effectively serve their citizens.
Changing digital management
The digital world has reinvented how we engage and interact as human beings. Technology changes once approached with caution, are now considered to be the norm and recent years has seen an influx of digital tools that have overwhelming benefits.
The public sector has always maintained a more guarded approach, especially because they are trusted with personal data. However, security is a critical advantage of SaaS, which ensures those routes into the jurisdiction are heavily guarded and robust. The security benefit alone vastly outweighs the reasons not to move.
Contact us to find out more.